Shipping policy

Thank you for choosing Hélène Leather! We aim to provide a seamless shopping experience, including efficient shipping services. Please review our shipping policy below:

Definitions:

- "We", "us", "our" refers to MIKJAK PTY LTD trading as Hélène Leather.
- "You", "your" refers to the user or customer accessing our website.
- "Products" refers to the goods available for purchase on our website.
- "Website" refers to www.heleneleather.com.au.

Order Processing:

- We aim to dispatch orders within 5 business days from the date of purchase, unless otherwise stated.

Shipping Methods and Delivery Times:

- Delivery times may vary depending on your location and the shipping method selected at checkout.
- We offer several shipping options, including standard, expedited, and express shipping. Please refer to the shipping carrier's website for estimated delivery times based on your selected shipping method.

Shipping Carrier Liability:

- We are not liable for any delays or damages caused by the shipping carrier. Once your order has been shipped, it is in the hands of the carrier, and any issues with delivery should be addressed directly with them.

Shipping Information Accuracy:

- You are responsible for providing accurate shipping information at the time of purchase. We are not liable for any lost or undelivered packages due to incorrect address information provided by you.
- Please double-check your shipping address before completing your purchase to ensure timely delivery.

Lost or Damaged Packages:

- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the shipping carrier and work towards a resolution.

Contact Us:

- If you have any questions or concerns regarding our shipping policy, please don't hesitate to email us at heleneboutiqueleather@gmail.com.

Changes to This Policy:

- We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page.

Thank you for shopping with Hélène Leather! We appreciate your support.